Shipping & Returns

Return Policy

All our jewellery is specially handmade for you, which is why it is not possible to return most jewellery. We indicate with each piece of jewellery whether or not you may return it. Jewellery that may be returned must be returned within 14 days of receiving your order. Send an e-mail to info@just-franky.com and we will send you a return form.

We only accept returned jewellery within 14 days. Please note that returns are at your own expense.

Conditions for returns:

• The package must include a fully completed return form. Without a return form, we cannot exchange or return your order,
• The jewellery must be unworn,
• Should we receive the jewellery in a knot, we may charge a fee of €15 for removing the knot,
• When exchanging or returning, we advise you to keep the track & trace code until you have received an e-mail from us informing you that we have received your return order.

After receipt and approval, the paid amount will be credited within 5 working days. You will receive a credit note by e-mail.

Do you have any questions about your return? Send an e-mail to info@just-franky.com.

Shipping procedure

We send all orders by registered post with DHL. A signature will be required for receipt. You can also choose to collect your order from a DHL Pick Up point near you.

Shipping time
All Just Franky orders can be shipped worldwide. Once your order has been dispatched, you will receive an e-mail from us with the track & trace so you can track your parcel. Delivery time within the Netherlands is 1 working day and within Europe 2 to 5 working days. If you are not at home at the first delivery attempt, DHL will come by again the next day.

Your rights
The data we store is personal and therefore you have the following rights:

• You may request access to the data we hold on you
  
  
• You may ask us to correct, update, protect or delete your data from our records. In case of fraud, non-payment or other abuse, we may keep some data in a blacklisted register.
  
  
• You may ask for a copy of the data we have processed about you.
• We can-on your request-send this copy to another party, so that you do not have to do this yourself.
  
  
• You may lodge a complaint against the processing of your data
  
  
• You may lodge a complaint with the Dutch data protection authority if you have the impression that we are processing your data illegally.
  
  
• You may withdraw your consent to the processing of your data at any time.

We may no longer process your data the moment you withdraw your consent. If you have any further questions regarding this privacy policy, you can always contact us using the information below.

Contact information:
Just Franky B.V.
Stratumsedijk 39A
5611 NB Eindhoven

Telephone number: +31 40-3046522
E-mail: info@just-franky.com
Chamber of Commerce number: 625 240 70
VAT identification number: NL854851690B01