Return Policy

All our jewelry is made especially by hand for you, so it is not possible for most jewelry to be returned. We indicate for each piece of jewelry whether or not you can return it. Products that are not personalized and may be returned, can be returned within 14 days of receipt. Send an e-mail to: [email protected] and you will receive a return form from us. We accept returns within 14 days.

Note: Returns are at your own expense. Tips for returns: The package must be provided with a fully completed return form. We cannot exchange or return your items without a return form. When exchanging or returning, we advise you to keep the track & trace code until you have received an email from us that your return has arrived. The jewelry must be unworn.

After receipt and approval, the paid amount will be refunded within 5 working days. You will receive a credit note by e-mail. Do you have questions about your return? Send an email to [email protected].

All our jewellery is specially handmade for you, therefore it is not possible to return most jewellery. We indicate with each piece of jewellery whether or not you can return it. Products that are not personalised and can be returned can be returned within 14 days of receipt. Send an e-mail to: [email protected] and we will send you a return form.

We accept returns within 14 days. Please note: Returns are at your own expense.

Tips for returns:

• The package must come with a completed return form. Without a return
  form, we cannot exchange or return your items.
• When exchanging or returning, we advise you to keep the track & trace code
  until you have received an e-mail from us that your return has arrived.
• The jewellery must be unworn.
• Return the jewellery carefully in the original jewellery box. If we receive the jewellery tangled, a fee may be charged.

After receipt and approval, the paid amount will be refunded within 5 working days. You will receive a credit note by e-mail. Do you have questions about your return? Please email [email protected].

Return
If you want to return something, please send us an e-mail with the reason for your return and your order number. Then we can create a return code for you. We accept returns if they have not been worn, and not personalised with engraving. Please ensure that your order is returned within 14 days of receipt. Once we have received your return, it will take 14 working days for your refund. You will receive your refund in the same way you paid.

Shipping procedure
We send all orders by registered post with DHL. A signature will be required for receipt. You can also choose to collect your order from a DHL Pick Up point near you.

Shipping time
All Just Franky orders can be shipped worldwide. Once your order has been dispatched, you will receive an e-mail from us with the track & trace so you can track your parcel. Delivery time within the Netherlands is 1 working day and within Europe 2 to 5 working days. If you are not at home at the first delivery attempt, DHL will come by again the next day.

Your rights
The data we store is personal and therefore you have the following rights:

• You may request access to the data we hold on you
• You may ask us to correct, update, protect or delete your data from our records. In case of fraud, non-payment or other abuse, we may keep some data in a blacklisted register.
• You may ask for a copy of the data we have processed about you.
• We can-on your request-send this copy to another party, so that you do not have to do this yourself.
• You may lodge a complaint against the processing of your data
• You may lodge a complaint with the Dutch data protection authority if you have the impression that we are processing your data illegally.
• You may withdraw your consent to the processing of your data at any time.

We may no longer process your data the moment you withdraw your consent. If you have any further questions regarding this privacy policy, you can always contact us using the information below.

Contact information:
Just Franky B.V.
Aalsterweg 262
5644 RK Eindhoven
Telephone number: +31 40-3046522
E-mail: [email protected]
Chamber of Commerce number: 625 240 70
VAT identification number: NL854851690B01

Please note that we are moving to a new location as of 1 April. From Thursday 30 March 2023, send your parcel to our new address:

Stratumsedijk 39A, 5611 NB in Eindhoven.